Privacy Policy

At Flawless Clinic, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our clinic and website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website or services, you're agreeing to be bound by this policy.

We obtain information about you when you use our website, for example, when you contact us about services, or if you register to receive one of our weekly newsletters.

The personal information we collect might include:

• Name and contact information (email, phone number, address).
• Date of birth and gender.
• Medical history and clinical notes relevant to your treatments.
• Payment details (which are processed securely by our third-party payment providers).
• Photographic records for clinical tracking and “before and after” documentation (only with explicit consent).

We use your information to provide professional aesthetic services and manage our clinical relationship with you. Specifically, we use your data to:

• Process bookings and manage appointments.
• Ensure medical suitability for specific treatments (e.g., anti-wrinkle injections).
• Maintain clinical records required by law and professional indemnity insurers.
• Carry out our obligations arising from any contracts entered into by you and us.
• Notify you of changes to our services.
• Send you communications which you have requested and that may be of interest to you.

When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information is encrypted and protected with industry-standard security protocols.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems through rigorous internal protocols and secure clinical management software.

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting aesthetic offers and clinical updates, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

Under GDPR, you have the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data (subject to clinical record-keeping legalities).
• Object to processing of your personal data.
• Request the restriction of processing of your personal data.